Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Fyneta (“Fyneta,” “we,” “us”), a web design business based in Colorado, USA. They apply when you visit fyneta.com (the “Site”), request a free concept, or buy a website package or Fyneta Care (together, the “Services”).

By using the Site or placing an order, you agree to these Terms, our Refund & Cancellation Policy, and our Privacy Policy. If you're ordering for a business, you confirm that you have authority to bind that business, and “you” includes the business. You must be at least 18 years old to buy the Services.

We design and build custom websites for contractors and home-service businesses. What each package includes is described on our pricing page at the time you buy, and that description forms part of your order. In summary:

• Launch ($497, paid once): A custom one-page website that presents your services, shows your work, and makes requesting an estimate effortless.
• Contractor Pro ($997, paid once): Everything in Launch plus a brand identity: logo direction, business cards, and a QR code for your trucks and job-site signs.
• Contractor Growth ($1,497, paid once): Everything in Pro plus dedicated service and location pages, analytics, and a local search structure built to scale.
• Fyneta Care ($59/mo, optional): managed hosting, maintenance & backups, small content edits, priority support, uptime monitoring.

Free concepts. A free “Reimagined” concept is a visual direction, not a finished website. It comes with no obligation to buy and no right to use the concept design without purchasing a package.

Design concepts on the Site. The brands shown on the Site (such as Halden & Co., Summit Ridge Roofing and Evergreen Outdoor) are Fyneta design concepts for illustrative businesses, not client case studies. Their project photography is illustrative.

• Prices are in US dollars. Website packages are paid in full, up front, when you order.
• Payments are processed by Stripe. We never see or store your full card number. Applicable taxes, if any, are added at checkout.
• Promotion codes can't be combined unless we say otherwise, have no cash value, and may expire.
• We may decline or cancel an order, for example if a pricing error occurred or the project falls outside what we do. In that case we'll refund what you paid for anything not delivered.
• Refunds are governed by our Refund & Cancellation Policy.

After checkout, you'll complete a short onboarding form about your business. Our work begins when we receive it.

Timelines

We aim to deliver your first design proof within 24 hours, and to launch your site within 48 hours, of receiving your completed onboarding form. These are targets we work hard to hit, not guarantees, except for our on-time guarantee in the Refund & Cancellation Policy. They assume complete information, prompt feedback, and access to your domain, and they can be extended by additional revision rounds, waiting on your feedback or content, domain and DNS changes, or third-party delays.

What we need from you

• Accurate information about your business, services, licensing and service area.
• Content you have the right to use, such as your logo, photos of your work, reviews and testimonials. You confirm that you own it or have permission to use it, and that publishing it won't infringe anyone else's rights.
• Timely feedback and approvals, and access to your domain registrar when we connect your domain.
• Responsibility for the claims your site makes, such as licenses, insurance, warranties, pricing, and reviews, and for complying with the laws that apply to your trade.

Each package includes a set number of revision rounds (Launch: 2 rounds of revisions; Contractor Pro: 5 rounds of revisions; Contractor Growth: 6 rounds of revisions).

• A revision round is one consolidated list of changes to the current design, within the scope of your package. Changes sent separately count as separate rounds unless we agree otherwise.
• Revisions refine the agreed direction. Starting over with a substantially new design, adding pages or features beyond your package, or rounds beyond those included are extra work, which we'll quote before starting.
• When you approve the final design, or ask us to publish it, we'll launch it on your domain. If you've used all included rounds, or don't respond to a final proof within 14 days, the design is treated as approved and we'll launch it or hand it over.
• If you stop responding for 30 days during a project, we'll pause it. You can resume it within 6 months at no extra cost.

Your content

You keep ownership of everything you give us. You grant us a license to use it only to design, build, host and maintain your site and to provide the Services.

Your website

Once you've paid in full, you own the custom design and written copy we create specifically for your business, and any custom logo or brand identity delivered as part of your package. We'll provide final logo files on request.

Our tools

We keep ownership of our pre-existing and reusable materials, such as code frameworks, components, templates, tools and know-how. We grant you a perpetual, worldwide, royalty-free license to use them as part of your website.

Third-party materials

Fonts, open-source software, icons, and stock or illustrative imagery are used under their own licenses. We choose materials whose licenses allow use on your site.

Your domain

Your domain is registered in your name, or stays in your name if you already own it.

Our portfolio

We may show your finished site, its screenshots and your business name in our portfolio and marketing. If you'd rather we didn't, email us and we'll stop.

With Fyneta Care, we host and maintain your site for as long as your plan is active. It includes managed hosting, maintenance & backups, small content edits, priority support, uptime monitoring. Small content edits means routine updates such as text, photos, hours, services and contact details. Larger changes, like new pages or a redesign, are quoted separately.

• Fyneta Care renews automatically every month at the then-current price until you cancel. We'll give you at least 30 days' notice by email before any price change.
• You can cancel any time, as described in the Refund & Cancellation Policy. When it ends, we'll keep your site online for 30 days and help you move it.
• We use commercially reasonable efforts to keep hosted sites available and secure, but we don't guarantee uninterrupted availability. Hosting and other providers can have outages outside our control.

Without Fyneta Care, we'll hand your finished site over for hosting on an account you control. After handover, you're responsible for hosting, updates, backups and any related fees.

You agree not to use the Services or the Site to:

• publish anything unlawful, deceptive, defamatory, or infringing, including fake reviews or credentials;
• send spam or collect other people's information without permission;
• interfere with the Site's security or operation, or attempt to access systems you aren't authorized to use.

We may refuse to publish content, or suspend hosting, that breaks these rules. Where we reasonably can, we'll tell you first.

We build every site to earn trust and make it easy for customers to contact you, with a solid technical and local SEO foundation. But search rankings, traffic, leads and revenue depend on many factors outside our control, including search engines, competition, your reviews and your market. We don't guarantee any particular ranking, number of leads, or business result.

Except as expressly stated in these Terms, the Services and the Site are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, we won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from or related to the Services, even if we were told they were possible.

Our total liability for any claim arising from or related to the Services is limited to the amount you paid us for the Services in the 12 months before the event giving rise to the claim.

Some jurisdictions don't allow certain of these limitations, so some of them may not apply to you. Nothing in these Terms limits liability that can't be limited by law.

You agree to defend and indemnify Fyneta against claims, losses and reasonable costs, including legal fees, arising from content you provide, the claims your site makes about your business, or your breach of these Terms.

You can stop using the Services at any time; refunds and Fyneta Care cancellations follow the Refund & Cancellation Policy. We may suspend or end the Services if you seriously breach these Terms and don't fix the problem within 10 days of our notice, or immediately for unlawful use. The sections on ownership, disclaimers, liability, indemnity and disputes continue after the agreement ends.

If you have a concern, please email hi@fyneta.com first. We'll try in good faith to resolve it within 30 days.

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any dispute that we can't resolve informally will be decided exclusively in the state or federal courts located in Colorado, except that either of us may bring an individual claim in small claims court where eligible.

• Changes. We may update these Terms. The version in effect when you place an order applies to that order. Material changes affecting Fyneta Care take effect at your next billing period after at least 30 days' notice by email.
• Notices. We'll contact you at the email you gave us. You can reach us at hi@fyneta.com.
• Entire agreement. These Terms, the policies they reference, and your order are the entire agreement about the Services. If any part is unenforceable, the rest still applies. Our not enforcing a term isn't a waiver of it.
• Assignment. You may not transfer this agreement without our consent. We may transfer it as part of a sale or reorganization of our business.
• Events beyond control. Neither of us is responsible for delays caused by events outside our reasonable control.