Refund & Cancellation Policy

This policy explains when you can get a refund for a Fyneta website package (Launch, Contractor Pro, or Contractor Growth), and how to cancel the optional Fyneta Care plan. It forms part of our Terms of Service.

Custom design is real work that starts as soon as you tell us about your business, and we move quickly: our target is a first design proof within 24 hours. That's why refunds depend on how far your project has progressed, not just on how much time has passed.

Your refund depends on the stage your project has reached when we receive your refund request:

Percentages apply to the amount you actually paid for the package, after any discount or promotion code, and exclude any Fyneta Care charges, which are covered in section 5.

Orders that are never started

If you don't submit your onboarding form within 30 days of purchase, we'll hold your package as a credit for 12 months from the purchase date. You can start your project any time in that period. After 30 days the payment is no longer refundable, but the credit stays valid until it expires.

Why there are no refunds after the first proof

By the time you receive a design proof, the discovery, planning and design of your site are complete. From that point we keep working with you through the revision rounds included in your package (2 for Launch, 5 for Contractor Pro, 6 for Contractor Growth) until you're happy with the result. Being unhappy with a design isn't grounds for a refund, but it is exactly what revisions are for.

If we don't deliver your first design proof within 5 business days of receiving your completed onboarding form, you can request a full refund of the package price at any point before you approve that proof. This applies whatever stage your project has reached.

The guarantee doesn't apply when the delay comes from waiting on something we need from you (for example, missing information, photos, or answers to our questions), or from events outside our reasonable control.

• Upgrades. If you upgrade to a higher package, the amount paid for the upgrade follows the same stage-based rules, measured from when the upgrade was purchased.
• Extra work. Work outside your package (additional revision rounds, extra pages, new features) is quoted up front. Once we've started quoted work, it's non-refundable.
• Third-party costs. Costs paid to other companies on your behalf, such as domain registration, printing, or stock photography you asked us to license, are non-refundable once incurred.
• Projects that stall. If you stop responding for 30 days during an active project, we'll pause it and let you know. You can resume it within 6 months at no cost. Pausing doesn't change the refund stage your project had reached.
• Our cancellation. If we cancel your project for any reason other than a breach of our Terms, we'll refund what you paid for work not yet delivered.

Fyneta Care ($59/mo) is an optional monthly plan. If you add it at checkout, the first month is charged with your package, and it then renews automatically each month until you cancel.

How to cancel

• Cancel any time, on your own, in the billing portal. Sign in with the email you used at checkout.
• Or email hi@fyneta.com from the address on your account, and we'll cancel it for you.

What happens when you cancel

• Cancellation takes effect at the end of your current billing period. You keep Fyneta Care until then, and you won't be charged again.
• We don't refund partial months, except as described below.
• Before launch: if your website package is refunded or cancelled before your site goes live, we'll also refund every Fyneta Care charge, because the plan hadn't started working for you yet.
• Moving your site: if we host your site as part of Fyneta Care, it stays online for 30 days after your plan ends. During that time we'll help you move it to hosting you control. Your domain stays yours throughout.

Missed payments

If a renewal payment fails, our payment processor will retry the charge and email you a link to update your card. If it still can't be collected, your Fyneta Care plan ends, and the 30-day transition period above applies.

1. Email hi@fyneta.com from the address you used at checkout, with “Refund request” in the subject line.
2. We'll confirm your project stage and the refund amount within two business days, and issue any approved refund within five business days of confirming it.
3. Refunds go back to your original payment method. Your bank or card issuer may take a further 5–10 business days to show it on your statement.

If something has gone wrong, email us before disputing a charge with your bank. We can almost always fix it faster, and a chargeback pauses work on your project while it's reviewed.

Nothing in this policy limits any rights you have under applicable consumer protection law that can't be waived by agreement.

We may update this policy from time to time. The version in effect when you made your purchase applies to that purchase. For Fyneta Care, material changes take effect at your next billing period after we give you at least 30 days' notice by email.